Privacy and data protection policy

Effective: 25th May 2018

Last Update: 18th February 2021 

This policy sets out how Sparkle uses and protects your personal information, including data from your use of our website.
Sparkle is the Data Controller for personal data about supporters, event attendees, grant applicants, volunteers and newsletter subscribers.
Sparkle use Data processors to process the data, but never sell on or pass on your data to third parties.

How to Contact us

At Sparkle - The National Transgender Charity we are committed to protecting your privacy. If you have any questions regarding our management of your personal data please contact:


Communications Manager
Sparkle - The National Transgender Charity
83, Ducie Street,
M1 2JQ

Email Us

How do we collect information?

We collect personal information from you when you submit a form, register with the website, make a purchase, make a donation to us or otherwise provide us with personal information. 

What information do we collect?
The types of information collected might include: names, e-mail address, postal address and telephone number.

How do we use this information?

We will use your personal information to provide you with the service that you have requested.

We may need to share your information with our data processors and controllers:

We only use your personal information for direct marketing purposes if we are allowed to do this by law or if we have your consent.

How do we protect personal information?
We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.


Will we disclose the information we collect to outside parties?

We will never pass on your information to third party organisations.

We may have to disclose your information if required to do so by law.

Withdrawing consent

You can change or withdraw your consent for us hold or to use your personal data for the purposes set out above by contacting the Sparkle Communications Manager.

Right of access

You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected. 

Changes to personal details

If your personal details change, please help us to keep your information up to date by notifying us.

You can do this by sending your changes to our charity's Communications Manager by emailing the DPOTeam

We reserve the right to amend this privacy statement. If we do so, we will post notice of the change on our website and you will be deemed to have accepted such changes.

When you buy products from our website

If you purchase a product from our website, then Sparkle will collect Personal Information from you - such as your name, mailing address and telephone number, so that we can process your order and fulfill your purchase. We do not view or store your payment card information. We use either PayPal, or Square to process customer payment card information when Sparkle customers use a payment card.


When you enter a contest or other promotions, we will ask you for contact information - such as your name, address, age and e-mail address. We do this so that we can notify winners and get their prizes to them. When you enter a competition or contest you are giving us your consent to use this information. Once the competition is over and the winners have claimed their prize, we delete all information relating to the Contest except contact information for winners who may need to appear at subsequent functions. Winners will be featured on our website.

Newsletters E-mails
We offer free newsletter e-mails as a service to our subscribers. We like to keep you informed and up to date with what's going on at Sparkle. We're always developing, growing and coming up with new ideas. We want to share those with you. However, you can unsubscribe at any time using the links in the emails we send. Or you can just get in touch and let us know directly using the contact info on our site. We'll then make sure we don't send you any more information.


Retention of Personal Information

We will retain your Personal Information for the period necessary to fulfill the purposes for which your Personal Information has been collected as outlined in this Privacy Statement unless a longer retention period is required by law.
We will not keep your information for longer than is necessary.

Cookies and Similar Technology

To help analyze how you and other visitors navigate the Sparkle website and compile aggregate statistics about site usage and response rates, we, with assistance from Google Analytics, collect certain information when you visit our site. This information includes IP address, geographic location, browser type, browser language, date and time of your request, time(s) of your visit(s), demographics, page views and page elements (e.g., links) that you click.

We use cookies or other similar tools on our site or in our email messages to assist us in collecting and analyzing such information. We use this information to provide better, more relevant content on our site, to identify and fix problems, and to improve your overall experience on our site.

If you do not want information collected through the use of these technologies, there is a simple procedure in most browsers that allows you to automatically decline many of these technologies, or to be given the choice of declining or accepting them. In addition, if you reside in a jurisdiction that requires us to obtain your consent to use cookies on our sites then you will have an opportunity to manage your cookie preferences on the sites; except that certain cookies are required to enable core site functionality and you cannot choose to disable those cookies.

"My Transgender status is privileged information. I want to know my details are safe whilst keeping in touch with Sparkle."

Ellie, St Ives