Privacy and data protection policy
Effective: 25th May 2018
Last Update: 18th April 2018
This policy sets out how Sparkle uses and protects your personal information, including data from your use of our website.
Sparkle is the Data Controller for personal data about supporters, event attendees, grant applicants, volunteers and newsletter subscribers.
Sparkle use Data processors to process the data, but never sell on or pass on your data to third parties.
How to Contact us
At Sparkle - The National Transgender Charity we are committed to protecting your privacy. If you have any questions regarding our management of your personal data please contact:
Sparkle - The National Transgender Charity
83, Ducie Street,
How do we collect information?
We collect personal information from you when you submit a form, register with the website, make a purchase, make a donation to us or otherwise provide us with personal information.
What information do we collect?
The types of information collected might include: names, e-mail address, postal address and telephone number.
How do we use this information?
We will use your personal information to provide you with the service that you have requested.
We may need to share your information with our data processors and controllers:
We only use your personal information for direct marketing purposes if we are allowed to do this by law or if we have your consent.
How do we protect personal information?
We take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
Will we disclose the information we collect to outside parties?
We will never pass on your information to third party organisations.
We may have to disclose your information if required to do so by law.
You can change or withdraw your consent for us hold or to use your personal data for the purposes set out above by contacting the Sparkle Communications Manager.
Right of access
You have the right to ask for a copy of the information we hold about you and to have any inaccuracies in your information corrected.
Changes to personal details
If your personal details change, please help us to keep your information up to date by notifying us.
You can do this by sending your changes to our charity's Communications Manager by emailing the DPOTeam
We reserve the right to amend this privacy statement. If we do so, we will post notice of the change on our website and you will be deemed to have accepted such changes.
When you buy products from our website
If you purchase a product from our website, then Sparkle will collect Personal Information from you - such as your name, mailing address and telephone number, so that we can process your order and fulfill your purchase. We do not view or store your payment card information. We use either PayPal, or Square to process customer payment card information when Sparkle customers use a payment card.
When you enter a contest or other promotions, we will ask you for contact information - such as your name, address, age and e-mail address. We do this so that we can notify winners and get their prizes to them. When you enter a competition or contest you are giving us your consent to use this information. Once the competition is over and the winners have claimed their prize, we delete all information relating to the Contest except contact information for winners who may need to appear at subsequent functions. Winners will be featured on our website.
We offer free newsletter e-mails as a service to our subscribers. We like to keep you informed and up to date with what's going on at Sparkle. We're always developing, growing and coming up with new ideas. We want to share those with you. However, you can unsubscribe at any time using the links in the emails we send. Or you can just get in touch and let us know directly using the contact info on our site. We'll then make sure we don't send you any more information.
Retention of Personal Information
We will retain your Personal Information for the period necessary to fulfill the purposes for which your Personal Information has been collected as outlined in this Privacy Statement unless a longer retention period is required by law.
We will not keep your information for longer than is necessary.
Cookies and Similar Technology
To help analyze how you and other visitors navigate the Sparkle website and compile aggregate statistics about site usage and response rates, we, with assistance from Google Analytics, collect certain information when you visit our site. This information includes IP address, geographic location, browser type, browser language, date and time of your request, time(s) of your visit(s), demographics, page views and page elements (e.g., links) that you click.
"My Transgender status is privileged information. I want to know my details are safe whilst keeping in touch with Sparkle."
Ellie, St Ives